/* ============================================================================
   Inkidia Assistance & Support Page (/inkidia_assistance)
   Bilingual (FR/AR with strict LTR/RTL), responsive, modern design system
   ========================================================================= */

#ika-root {
    --ika-navy-1: #051A3A;
    --ika-navy-2: #0B3160;
    --ika-navy-3: #174380;
    --ika-ink: #1F2746;
    --ika-heading: #0F2557;
    --ika-muted: #5B6478;
    --ika-blue: #1479DB;
    --ika-blue-deep: #0E5ED8;
    --ika-blue-brand: #1A4FD6;
    --ika-blue-sky: #4EA3FF;
    --ika-blue-pale: #EBF4FE;
    --ika-green: #109379;
    --ika-green-deep: #0A7C66;
    --ika-yellow: #FED325;
    --ika-gold: #F5A623;
    --ika-card-bg: #FFFFFF;
    --ika-line: #DDE3EE;
    --ika-footer: #192635;
    --ika-footer-text: #8C96A6;
    --ika-font-heading: 'Plus Jakarta Sans', 'Inter', system-ui, -apple-system, sans-serif;
    --ika-font-body: 'Inter', system-ui, -apple-system, sans-serif;
}

html { scroll-behavior: smooth; }
#ika-root, #ika-root * { box-sizing: border-box; }

#ika-root {
    font-family: var(--ika-font-body);
    color: var(--ika-ink);
    background: #F4F7FC;
    line-height: 1.6;
    -webkit-font-smoothing: antialiased;
    min-height: 100vh;
}

#ika-root .fa {
    font-family: FontAwesome !important;
    display: inline-block !important;
}

.ika-hidden { display: none !important; }

.ika-container {
    width: 100%;
    max-width: 1140px;
    margin-inline: auto;
    padding-inline: 1.25rem;
}

/* ── STRICT LTR / RTL RULES ── */
.ika-lang[dir="ltr"],
.ika-lang[data-lang="fr"] {
    direction: ltr !important;
    text-align: left !important;
    font-family: var(--ika-font-body);
}

.ika-lang[dir="rtl"],
.ika-lang[data-lang="ar"] {
    direction: rtl !important;
    text-align: right !important;
    font-family: 'Cairo', 'Segoe UI', Tahoma, Arial, sans-serif;
}

.ika-lang[dir="ltr"] h1,
.ika-lang[dir="ltr"] h2,
.ika-lang[dir="ltr"] h3,
.ika-lang[dir="ltr"] h4,
.ika-lang[dir="ltr"] p,
.ika-lang[dir="ltr"] span,
.ika-lang[dir="ltr"] label,
.ika-lang[dir="ltr"] input,
.ika-lang[dir="ltr"] textarea,
.ika-lang[dir="ltr"] select,
.ika-lang[dir="ltr"] .ika-faq-question,
.ika-lang[dir="ltr"] .ika-faq-answer,
.ika-lang[dir="ltr"] .ika-contact-card,
.ika-lang[dir="ltr"] .ika-brand-text {
    text-align: left !important;
}

.ika-lang[dir="rtl"] h1,
.ika-lang[dir="rtl"] h2,
.ika-lang[dir="rtl"] h3,
.ika-lang[dir="rtl"] h4,
.ika-lang[dir="rtl"] p,
.ika-lang[dir="rtl"] span,
.ika-lang[dir="rtl"] label,
.ika-lang[dir="rtl"] input,
.ika-lang[dir="rtl"] textarea,
.ika-lang[dir="rtl"] select,
.ika-lang[dir="rtl"] .ika-faq-question,
.ika-lang[dir="rtl"] .ika-faq-answer,
.ika-lang[dir="rtl"] .ika-contact-card,
.ika-lang[dir="rtl"] .ika-brand-text {
    text-align: right !important;
}

.ika-hero-content,
.ika-hero-title,
.ika-hero-sub,
.ika-sec-head,
.ika-sec-head h2,
.ika-sec-head p {
    text-align: center !important;
}

/* ── Top Navigation Bar ── */
.ika-header {
    background: rgba(255, 255, 255, 0.96);
    backdrop-filter: blur(10px);
    border-bottom: 1px solid var(--ika-line);
    position: sticky;
    top: 0;
    z-index: 100;
}

.ika-header-inner {
    display: flex;
    align-items: center;
    justify-content: space-between;
    height: 68px;
}

.ika-brand {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    text-decoration: none;
    color: var(--ika-heading);
}

.ika-brand-icon {
    width: 42px;
    height: 42px;
    border-radius: 12px;
    background: linear-gradient(135deg, #1479DB, #0E5ED8);
    display: flex;
    align-items: center;
    justify-content: center;
    color: #FFF;
    font-weight: 900;
    font-size: 1.2rem;
    box-shadow: 0 4px 12px rgba(20, 121, 219, 0.25);
    flex-shrink: 0;
}

.ika-brand-text {
    display: flex;
    flex-direction: column;
}

.ika-brand-title {
    font-size: 1.15rem;
    font-weight: 800;
    line-height: 1.2;
    color: var(--ika-navy-1);
}

.ika-brand-sub {
    font-size: 0.75rem;
    color: var(--ika-muted);
    font-weight: 600;
    letter-spacing: 0.5px;
}

.ika-nav-actions {
    display: flex;
    align-items: center;
    gap: 0.85rem;
}

.ika-lang-switch {
    display: inline-flex;
    align-items: center;
    background: #EBF1FA;
    padding: 3px;
    border-radius: 999px;
}

.ika-lang-btn {
    border: 0;
    background: transparent;
    color: var(--ika-muted);
    font-weight: 700;
    font-size: 0.8rem;
    padding: 5px 12px;
    border-radius: 999px;
    cursor: pointer;
    transition: all 0.2s ease;
}

.ika-lang-btn.active {
    background: #FFF;
    color: var(--ika-blue-deep);
    box-shadow: 0 2px 6px rgba(0, 0, 0, 0.08);
}

.ika-btn-nav {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.85rem;
    font-weight: 700;
    color: var(--ika-blue-brand);
    text-decoration: none;
    padding: 6px 14px;
    border-radius: 8px;
    background: rgba(20, 121, 219, 0.08);
    transition: all 0.2s ease;
}

.ika-btn-nav:hover {
    background: rgba(20, 121, 219, 0.15);
    color: var(--ika-blue-deep);
}

/* ── Hero Section with Live Search ── */
.ika-hero {
    background: linear-gradient(180deg, #051A3A 0%, #0B3160 100%);
    color: #FFF;
    padding: 3.5rem 0 4rem;
    position: relative;
    overflow: hidden;
}

.ika-hero::after {
    content: '';
    position: absolute;
    bottom: 0;
    left: 0;
    right: 0;
    height: 40px;
    background: #F4F7FC;
    clip-path: ellipse(55% 100% at 50% 100%);
}

.ika-hero-content {
    max-width: 780px;
    margin-inline: auto;
}

.ika-hero-badge {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    background: rgba(254, 211, 37, 0.15);
    border: 1px solid rgba(254, 211, 37, 0.35);
    color: var(--ika-yellow);
    padding: 6px 16px;
    border-radius: 999px;
    font-size: 0.85rem;
    font-weight: 700;
    margin-bottom: 1.25rem;
}

.ika-hero-title {
    font-size: clamp(1.8rem, 4vw, 2.6rem);
    font-weight: 900;
    color: #FFF;
    margin-bottom: 0.85rem;
    line-height: 1.25;
}

.ika-hero-sub {
    font-size: 1.05rem;
    color: #B4CCE8;
    margin-bottom: 2rem;
    max-width: 620px;
    margin-inline: auto;
}

/* ── Live Search Bar ── */
.ika-search-wrap {
    position: relative;
    max-width: 650px;
    margin-inline: auto;
}

.ika-search-box {
    display: flex;
    align-items: center;
    background: #FFF;
    border-radius: 14px;
    padding: 6px 12px;
    box-shadow: 0 10px 30px rgba(0, 0, 0, 0.25);
    border: 2px solid transparent;
    transition: all 0.25s ease;
}

.ika-search-box:focus-within {
    border-color: var(--ika-blue-sky);
    box-shadow: 0 12px 36px rgba(20, 121, 219, 0.35);
}

.ika-search-icon {
    color: var(--ika-blue);
    font-size: 1.2rem;
    padding-inline: 8px;
}

.ika-search-input {
    flex: 1;
    border: none;
    outline: none;
    padding: 10px 8px;
    font-size: 1rem;
    color: var(--ika-ink);
    background: transparent;
}

.ika-search-input::placeholder {
    color: #94A3B8;
}

/* ── Category Pill Filters ── */
.ika-categories-sec {
    margin-top: -15px;
    margin-bottom: 2.5rem;
}

.ika-cats-scroll {
    display: flex;
    flex-wrap: wrap;
    justify-content: center;
    gap: 0.6rem;
}

.ika-cat-pill {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    background: #FFF;
    border: 1px solid var(--ika-line);
    color: var(--ika-heading);
    font-weight: 700;
    font-size: 0.9rem;
    padding: 8px 18px;
    border-radius: 999px;
    cursor: pointer;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.04);
    transition: all 0.2s ease;
    text-decoration: none;
}

.ika-cat-pill:hover,
.ika-cat-pill.active {
    background: var(--ika-blue);
    color: #FFF;
    border-color: var(--ika-blue);
    box-shadow: 0 4px 14px rgba(20, 121, 219, 0.25);
    transform: translateY(-1px);
}

/* ── FAQ Accordion Section ── */
.ika-faq-sec {
    padding-bottom: 3.5rem;
}

.ika-sec-head {
    margin-bottom: 2.5rem;
}

.ika-sec-head h2 {
    font-size: clamp(1.6rem, 3.5vw, 2.2rem);
    font-weight: 900;
    color: var(--ika-navy-1);
    margin-bottom: 0.4rem;
}

.ika-sec-head p {
    font-size: 1rem;
    color: var(--ika-muted);
}

.ika-faq-list {
    max-width: 850px;
    margin-inline: auto;
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.ika-faq-item {
    background: #FFF;
    border-radius: 14px;
    border: 1px solid var(--ika-line);
    box-shadow: 0 4px 16px rgba(11, 49, 96, 0.04);
    overflow: hidden;
    transition: all 0.25s ease;
}

.ika-faq-item[open] {
    border-color: #B9D6F8;
    box-shadow: 0 6px 20px rgba(20, 121, 219, 0.1);
}

.ika-faq-question {
    padding: 1.25rem 1.5rem;
    font-weight: 800;
    font-size: 1.05rem;
    color: var(--ika-navy-1);
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
    list-style: none;
    user-select: none;
}

.ika-faq-question::-webkit-details-marker {
    display: none;
}

.ika-faq-chevron {
    color: var(--ika-blue);
    font-size: 0.9rem;
    transition: transform 0.25s ease;
    flex-shrink: 0;
}

.ika-faq-item[open] .ika-faq-chevron {
    transform: rotate(180deg);
}

.ika-faq-answer {
    padding: 0 1.5rem 1.25rem;
    color: var(--ika-muted);
    font-size: 0.95rem;
    line-height: 1.65;
    border-top: 1px solid #F0F4FA;
    padding-top: 1rem;
}

.ika-faq-answer strong {
    color: var(--ika-navy-1);
}

.ika-faq-answer ul {
    margin: 0.5rem 0;
    padding-inline-start: 1.25rem;
}

.ika-faq-answer li {
    margin-bottom: 0.35rem;
}

.ika-no-results {
    text-align: center;
    padding: 2.5rem 1.5rem;
    background: #FFF;
    border-radius: 14px;
    border: 1px dashed #CBD5E1;
    color: var(--ika-muted);
    font-size: 1rem;
}

/* ── Support Ticket Submission Section ── */
.ika-ticket-sec {
    background: #FFF;
    border-top: 1px solid var(--ika-line);
    border-bottom: 1px solid var(--ika-line);
    padding: 4rem 0;
}

.ika-ticket-card {
    max-width: 820px;
    margin-inline: auto;
    background: #F8FAFD;
    border-radius: 20px;
    border: 1px solid #DCE6F5;
    padding: 2.5rem;
    box-shadow: 0 8px 30px rgba(11, 49, 96, 0.06);
}

.ika-form-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 1.25rem;
}

.ika-form-full {
    grid-column: span 2;
}

.ika-form-group {
    display: flex;
    flex-direction: column;
    gap: 0.4rem;
}

.ika-form-group label {
    font-weight: 700;
    font-size: 0.9rem;
    color: var(--ika-navy-1);
}

.ika-input,
.ika-select,
.ika-textarea {
    width: 100%;
    padding: 0.75rem 1rem;
    border: 1.5px solid #CBD5E1;
    border-radius: 10px;
    background: #FFF;
    font-family: inherit;
    font-size: 0.95rem;
    color: var(--ika-ink);
    outline: none;
    transition: all 0.2s ease;
}

.ika-input:focus,
.ika-select:focus,
.ika-textarea:focus {
    border-color: var(--ika-blue);
    box-shadow: 0 0 0 3px rgba(20, 121, 219, 0.15);
}

.ika-textarea {
    min-height: 120px;
    resize: vertical;
}

.ika-file-box {
    border: 1.5px dashed #B8D3F7;
    background: #F0F6FE;
    border-radius: 10px;
    padding: 1rem;
    text-align: center;
    position: relative;
    cursor: pointer;
    transition: all 0.2s ease;
}

.ika-file-box:hover {
    background: #E5F0FD;
    border-color: var(--ika-blue);
}

.ika-file-input {
    position: absolute;
    inset: 0;
    opacity: 0;
    cursor: pointer;
    width: 100%;
    height: 100%;
}

.ika-file-label {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    color: var(--ika-blue-deep);
    font-weight: 600;
    font-size: 0.9rem;
}

.ika-btn-submit {
    background: linear-gradient(135deg, var(--ika-blue), var(--ika-blue-deep));
    color: #FFF !important;
    font-weight: 800;
    font-size: 1.05rem;
    padding: 0.95rem 2rem;
    border-radius: 12px;
    border: none;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.6rem;
    box-shadow: 0 6px 18px rgba(14, 94, 216, 0.35);
    transition: all 0.25s ease;
    width: 100%;
    margin-top: 0.5rem;
}

.ika-btn-submit:hover {
    background: linear-gradient(135deg, #1886F0, #0B53C2);
    transform: translateY(-2px);
    box-shadow: 0 8px 22px rgba(14, 94, 216, 0.45);
}

.ika-btn-submit:disabled {
    opacity: 0.7;
    cursor: not-allowed;
    transform: none;
}

/* ── Direct Contact Section ── */
.ika-contact-sec {
    padding: 4rem 0;
}

.ika-contacts-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 1.5rem;
}

.ika-contact-card {
    background: #FFF;
    border-radius: 18px;
    border: 1px solid var(--ika-line);
    padding: 1.75rem;
    display: flex;
    flex-direction: column;
    box-shadow: 0 6px 20px rgba(11, 49, 96, 0.04);
    transition: all 0.25s ease;
}

.ika-contact-card:hover {
    transform: translateY(-4px);
    box-shadow: 0 12px 30px rgba(11, 49, 96, 0.1);
}

.ika-contact-icon {
    width: 52px;
    height: 52px;
    border-radius: 14px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.5rem;
    margin-bottom: 1.25rem;
}

.ika-icon-wa { background: #E6F8EF; color: #25D366; }
.ika-icon-phone { background: #EBF4FE; color: var(--ika-blue); }
.ika-icon-email { background: #FFF6E5; color: #F5A623; }

.ika-contact-card h3 {
    font-size: 1.15rem;
    font-weight: 800;
    color: var(--ika-navy-1);
    margin-bottom: 0.35rem;
}

.ika-contact-card p {
    font-size: 0.9rem;
    color: var(--ika-muted);
    margin-bottom: 1.25rem;
    flex: 1;
}

.ika-btn-contact {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    padding: 0.65rem 1.25rem;
    border-radius: 10px;
    font-weight: 700;
    font-size: 0.9rem;
    text-decoration: none;
    transition: all 0.2s ease;
}

.ika-btn-wa { background: #25D366; color: #FFF; box-shadow: 0 4px 12px rgba(37, 211, 102, 0.25); }
.ika-btn-wa:hover { background: #20BA5A; color: #FFF; }

.ika-btn-phone { background: #FFF; color: var(--ika-blue-deep); border: 1.5px solid var(--ika-blue); }
.ika-btn-phone:hover { background: var(--ika-blue); color: #FFF; }

.ika-btn-email { background: #FFF; color: var(--ika-navy-1); border: 1.5px solid #CBD5E1; }
.ika-btn-email:hover { background: #F1F5FB; }

/* ── Success Confirmation Modal ── */
.ika-modal-backdrop {
    position: fixed;
    inset: 0;
    background: rgba(5, 26, 58, 0.7);
    backdrop-filter: blur(6px);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 1000;
    padding: 1rem;
    opacity: 0;
    pointer-events: none;
    transition: opacity 0.25s ease;
}

.ika-modal-backdrop.active {
    opacity: 1;
    pointer-events: auto;
}

.ika-modal-box {
    background: #FFF;
    border-radius: 20px;
    padding: 2.5rem;
    max-width: 480px;
    width: 100%;
    text-align: center;
    box-shadow: 0 20px 50px rgba(0, 0, 0, 0.3);
    transform: scale(0.95);
    transition: transform 0.25s ease;
}

.ika-modal-backdrop.active .ika-modal-box {
    transform: scale(1);
}

.ika-modal-icon {
    width: 64px;
    height: 64px;
    border-radius: 50%;
    background: #E6F8EF;
    color: #109379;
    font-size: 2rem;
    display: flex;
    align-items: center;
    justify-content: center;
    margin-inline: auto;
    margin-bottom: 1.25rem;
}

.ika-modal-box h3 {
    font-size: 1.4rem;
    font-weight: 800;
    color: var(--ika-navy-1);
    margin-bottom: 0.5rem;
}

.ika-modal-box p {
    font-size: 0.95rem;
    color: var(--ika-muted);
    margin-bottom: 1.5rem;
}

.ika-modal-ref {
    background: #F1F5FB;
    border: 1px dashed var(--ika-blue);
    padding: 0.75rem 1.25rem;
    border-radius: 12px;
    font-size: 1.15rem;
    font-weight: 900;
    color: var(--ika-blue-deep);
    margin-bottom: 1.5rem;
    letter-spacing: 1px;
}

.ika-btn-modal-close {
    background: var(--ika-navy-1);
    color: #FFF !important;
    font-weight: 700;
    padding: 0.75rem 2rem;
    border-radius: 10px;
    border: none;
    cursor: pointer;
    font-size: 0.95rem;
    transition: background 0.2s ease;
}

.ika-btn-modal-close:hover {
    background: var(--ika-navy-2);
}

/* ── Footer ── */
.ika-footer {
    background: var(--ika-footer);
    color: var(--ika-footer-text);
    padding: 1.75rem 0;
    text-align: center;
    font-size: 0.85rem;
}

.ika-footer-inner {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
}

.ika-footer-links a {
    color: #B4CCE8;
    text-decoration: none;
    margin-inline-start: 1.25rem;
}

.ika-footer-links a:hover {
    color: #FFF;
}

/* ── Responsive Breakpoints ── */
@media (max-width: 900px) {
    .ika-form-grid {
        grid-template-columns: 1fr;
    }
    .ika-form-full {
        grid-column: span 1;
    }
    .ika-ticket-card {
        padding: 1.5rem;
    }
    .ika-contacts-grid {
        grid-template-columns: 1fr;
    }
    .ika-footer-inner {
        flex-direction: column;
        justify-content: center;
    }
    .ika-footer-links a {
        margin-inline: 0.5rem;
    }
}